Shipping & Delivery

We do delivery to the whole of UK residential addresses .Kindly contact our customer service care on: 07365262863 / 01159472890 or email us at info@thamarsfoods.com for further enquiries, to know if we can deliver to your area.

Privacy & Security

To ensure a safe and secure shopping environment for all customers, Thamars Foods reserves the right to use reputable security devices and systems. We protect the privacy and confidentiality of your information, including personal information.
Thamars Foods may change its policies occasionally, please check our policy page from time to time.

Returns, Refund & Replacements

We take great pride in ensuring that our products get to you in perfect condition. If you are not completely satisfied, we are happy to replace .
For all non-edible grocery products you have 28 days to change your mind. Products must be returned in their original packaging and in their original condition. Please note that proof of purchase is required.

Products Not Refundable Unless Faulty
The following products are not refundable unless faulty:
Frozen, smoked or perishable goods
Baby food

Requesting for a refund

If you have handed the item(s) back to a member of staff or posted it back to us (for Online delivery), we will arrange for a full refund. You can choose either a refund or an exchange from any of our local stores near you. We will refund your money in the same way you paid for the item(s).

By credit or debit card : Your money will go back on the same card. Allow 3-5 working days for the refund to show in your account.
By cash : Your refund will be given in cash.
By online credit : Your refund will be credited into your online account for you to use on your next shopping or share with a friend.

If your item was purchased at an offer price, your refund will be based on that promotional price.

Your statutory rights

Don’t worry, our guarantee in this policy does not affect your statutory rights.

Ordering

If you choose to order online and collect from one of our stores, the time slot and store for collection will be agreed with you when you place your order.

Please note that you will be unable to collect your order earlier than the agreed time slot at the time you place your order. If you arrive late, you may still be able to collect your order.

Please bring your order number and the Bank card you used to pay for your order (We will not be able to give you your order unless you produce an appropriate form of I.D.).

Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Payment, Pricing & Promotions

We accept Visa debit or credit card, Visa Electron cards, Mastercard, Maestro and JCB. We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access. We will let you know if products are not available for any reason after we have accepted your order. We will refund amounts already paid by way of credit to your credit or debit card.

Prices and VAT

Please note that the prices on our website are guides only. The actual price you pay will be the price charged in-store at the time your order is picked for processing. The actual order value cannot be determined until the day of delivery, because the prices stated on the website may vary either above or below the prices in-store on the day your order is picked and delivered.

When you visit our stores to collect your order, you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on our website is unacceptable.

Updating Account Information and Customer Services

To change your account information, click on “My Account” on the right tab at the top of the page. Once you enter your login information you will be taken to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.
Your ‘Account Dashboard’ shows you your recent orders, to change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”
To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Add New Address” “Change Billing Address”, “Change Shipping Address”, “Edit Address”, or “Delete Address”
To view your recent or last orders, click on the tab in the sidebar menu that says “My Order”
To subscribe or unsubscribe to the Ades newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe

Customer Services

If you have an order query, please email us at info@thamarsfoods.com.
thamarsfoods.com website is owned and operated by Thamarzeen Ltd (company registration number 10727224 ), a company registered in England and Wales, whose registered office is at 3 , Carlton Road ,Nottingham NG3 2DG